Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • All your assistance requests will be attended to in maximum sixty minutes after the trouble ticket or e–mail was submitted. If your case requires additional assistance from a server admin, we’ll direct the ticket or the email to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for discovering a solution. And if you take advantage of the Administration Services package, any of the tasks included there will be performed whenever you like.

  • Top quality support service
  • An Exceptional Client Care Service

  • We’ll be online for you twenty–four–seven to respond to any questions that you may have pertaining to our Control Panel and any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need assistance tackling server admin tasks, you can resort to our Administration Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel was preinstalled for each Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledge base that will walk you step by step on how to use it. Most of the how–to articles in addition video versions which show all the actions that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the Control Panel.