The presence of the customer and tech support that a hosting company offers will tell you a lot about the services they offer as well. When you are allowed to use just e-mails or tickets, you have most likely discovered a reseller not the hosting provider. When this is the case, you may have to wait for several days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the true website hosting company for extra assistance. If the supplier offers several options for communication with fast response time which are available at any moment, they're most likely the top provider, not just a reseller. Which means that you will enjoy prompt assistance and top quality support as they will have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it is generally better to have the option to get in touch with your web hosting company right away using your favourite method of communication.

24/7 Customer Support in Hosting

The customer and tech support services for all our hosting plans are round-the-clock, thus you can forget about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you do have an account, you are able to open a support ticket on top of the other three methods of communication. You're able to select the best way to contact us depending on where you are or the hardware you use. We are able to assist you for more or less any hosting-related question that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in such a case the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. All your web sites will be available at all times and so will we. With various contact options, you will be able to select the optimal approach to contact us and inquire about our solutions if you don't have an account yet, or get assistance in case you are already one of our customers. You'll be able to give us a call, have a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with 1-hour response time warranty, although it hardly ever takes over 20 mins to receive assistance whatever the complexity of the problem. Using our customer and tech support services, we are there for you whenever you need us, not a few days after that.

24/7 Customer Support in Dedicated Hosting

When you get a dedicated server from us, you'll be able to contact us at any time using different channels and the max time that you will need to wait for an answer is approximately one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you can open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any general questions or you'd like to know more about our hosting solutions before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in several countries around the world. If you need help with third-party software that you can't deploy or manage efficiently, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.