In case you have a website, a problem could always show up and it doesn’t automatically need to be associated with the web hosting service itself. For instance, something can go wrong when you update an Internet application or some vital data can be edited or deleted accidentally. Whatever the nature of the problem might be, you’ll have to get in touch with the support team and request them to retrieve a backup or to help you troubleshoot the problem that you’re facing. How quickly they will do it will predetermine the interval of time that your websites will be down. For given sites such as social networks or Internet shops, a continued outage too often means losing customers and money. Having said that, it is exceptionally important that you use the services of a web hosting company that offers not only a very good tech support service, but also a timely one.

One-Hour Response Guarantee in Hosting

Our Linux hosting feature a 1-hour reply guarantee, which suggests that no matter what inquiry or predicament you may have, we will always be there to help you out. The fact is, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both sales and technical matters. Our client service team members are available 24x7, even on weekends and national holidays, which suggests that you will receive swift assistance anytime you need it. We know precisely how costly time can be, so by the time we respond to your ticket or email, we’ll have looked into the matter and, if we haven’t solved it, we will provide you with more information on what you have to do on your end – when the circumstances demand this. With our support services, you can rest assured that there will be someone to lend you a helping hand straight away, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize precisely how critical it is to get well-timed help, we promise that you will never have to wait around for more than sixty minutes to obtain a reply to any ticket that you send from your semi-dedicated server CP. In reality, you’ll rarely have to wait for more than twenty to thirty minutes and this applies to any issue regardless of its nature – billing, technical or general. Furthermore, our client and tech support team will be at your disposal night and day, which goes to say that even if you open a ticket during official holidays, you’ll always obtain a lightning-fast response, which will contain the answer to an enquiry, the solution to an obstacle or the info needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for a response like you would with many other hosting providers.