A ticketing system is the most popular correspondence channel that web hosting providers offer to their customers. It’s most often part of the billing account and is the easiest way to deal with an issue that requires a certain amount of time to investigate or that needs to be forwarded to an admin. Thus, all responses given by either party will be stored in the very same location in case somebody else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you will have to log in and out of no less than two accounts in order to perform a certain task or to reach the company’s client service staff. If you would like to administer several domains and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Furthermore, it might take a significant length of time for the hosting provider to process your tickets.

Integrated Ticketing System in Hosting

The ticketing system that we use for our Linux hosting is not separate from the hosting account. It’s included in our fully featured Hepsia Control Panel and you’ll be able to access it whenever you wish with only a couple of clicks, without the need to log out of your account. The ticketing system comes with a quick-search box, which will help you track down any trouble ticket that you have already posted, in case you need it. Furthermore, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to deal with a particular issue even before you submit a ticket. The ticket response time is no more than one hour, which implies that you can receive timely assistance at any specific time and in case our client care staff suggests that you do something inside your hosting account, you can do it straight away without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you will not require an additional support platform to touch base with our customer support team – you can do this on the spot as soon as you encounter a challenge. Opening a new ticket requires a couple of mouse clicks and finding an older one is just as simple. With our clever search box, you can swiftly find any ticket that you’ve already sent. You can send a ticket at any given moment whatsoever as our technical support team members are at your disposal 24 hours a day and respond in less than 60 minutes, even though it seldom takes that much to receive support. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about needing to use 2 or more platforms to fix a simple problem.